Accessibility for all
At Transilien, we do everything we can to allow everyone to access our entire network. We are gradually improving the accessibility of our trains, our stations and our information, to adapt it to each Person with Reduced Mobility (PRM). We have also created the Accès Plus Transilien service, a specific reception and assistance service to facilitate your travel.
- In the station
- Night Bus
In the context of the COVID 19 health crisis and within the framework of the national post-lockdown protocol decreed by the public authorities, we are able to announce the gradual resumption of reservation services and assistance at the station for people in situations of handicap and reduced mobility.
In order to protect you and our agents, the terms of the assistance service for people with disabilities and reduced mobility are temporarily adapted. So :
- Wearing a mask is compulsory: be careful, if you are not wearing a mask, you will be refused the service
- luggage carrying is suspended: thank you to travel with a baggage which you can transport yourself.
We recommend that you book your assistance in advance so that you are guaranteed to be taken care of. Customers arriving at the station without booking assistance will be helped as best as we can.
The Accès Plus TN customer relations center remains available by telephone on 0 970 82 41 42 from Monday to Friday from 7:00 to 20:00.
What is the Accès Plus Transilien service?
Accès Plus Transilien is a free reception, information and assistance service for people with reduced mobility. It is available throughout the Île-de-France Transilien network.
If you are a person with a disability and have a valid transport ticket, you can benefit from the service with or without the assistance and travel guarantee, at no additional cost.
Contact the Accès Plus Transilien SNCF customer relations center
A service accessible to all
Whatever your situation, you can access the SNCF Accès Plus Transilien service. The procedure is different depending on whether you have a disability card greater than or equal to 80%. Click on the thumbnail of your choice for the procedure to follow.
Deaf and hard of hearing travelers
Deaf and hard of hearing people can chat with our Accès Plus Transilien advisers through a translator operator.
Communication is via webcam in French Sign Language (LSF) or in Spoken Completed Language (LPC) or in Real Time Speech Transcription (TTRP).
This platform is accessible from a computer equipped with a webcam and a broadband internet connection.
Contact us by:
- French Sign Language, Monday to Friday, excluding holidays, 8:30 am to 5:30 pm;
- Real-time speech transcription, Monday to Friday, excluding holidays, 9:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m .;
- Language Spoken Completed, Monday to Friday by reservation.
Click here to call via a relay operator, and select your communication mode: French Sign Language (LSF), Real-Time Speech Transcription (TTRP) or French Language Spoken Complete (LPC).
Difficulties during your trip?
If something unexpected happens, the agent or call center will work with you to find an alternative solution to get you to your destination station.
From the first to the last train, every day, contact the Accès Plus Transilien call center by phone on +33 970 82 41 42 (Call not surcharged by any operator, including from mobile, open every day from 7 a.m. to 8 p.m.) .
If you encounter or witness an obstacle or difficulty while traveling, you can make a complaint using the obstacle reporting form.
This form must be given to an agent at the station or sent by post to:
SNCF Transilien Customer Relations
TSA 21262 - 75564 Paris Cedex 12
If you prefer, you can send your comments by email to email@example.com by indicating "report" in the title of the message
To report a danger, suspicious behavior, discomfort, a situation that poses a security risk for you or other travelers, call 3117 or send an SMS to 31177, 24 hours a day - 7 days a week. (call, sms and number saved even if hidden / free call and SMS price from your operator).
Accessibility of stations
The Accès Plus Transilien service is available in all stations of the Transilien Île-de-France network.
You can come spontaneously for a trip between accessible stations.
Accessibility means the ability to move around the station easily and independently, whatever the specific needs of travelers. Parking, accessing the passenger building, platforms and trains, getting oriented, getting information, buying tickets, accessing services are all actions that must be facilitated by the new facilities and equipment.
A station that is not accessible for some may be for others, which is why we identify stations accessible to 4 types of disabilities (hearing, mental, motor, visual) on the Transilien network of Île-de- France. The Transilien network also includes other stations which are accessible for certain handicaps and not for all 4 types of handicaps.
On this map, see which SNCF Transilien stations are already accessible and which will be accessible by 2024.
How do we take into account the specific needs of our customers?
Les guichets tous publics, équipés de boucles d'induction magnétique
Bornes ART (Automates Rapides Transilen accessibles)
Passages élargis contrôlés
Les plans inclinés
Places de stationnement réservées
Les escaliers mécaniques
Les bandes de guidage
Les mains courantes
Les balises sonores
L'information en braille et en relief
Accès au quai
Accès au quai
Les quais réhaussés
Accueil et prise en charge
Accompagnement jusqu'à la place
Your accessible Noctilien lines
All Noctilien SNCF coaches are accessible to people with reduced mobility. The vehicles are equipped with a pallet lift controlled by the driver on demand, to allow access from a sidewalk to the back door of the bus, to accommodate travelers in wheelchairs. An on-board information system broadcasts internal and external audio announcements; visual information screens announce the stopping points. In Noctilien coaches, the capacity is limited to a wheelchair of length less than or equal to 1.30 m and width less than or equal to 0.80 m.
For lines N130, N131, N133, N140, N141, N142, N143, N144, N145, N150, N151 and N154, between 75% and 100% of the stopping points are accessible.