At Transilien, we do everything we can to allow everyone to access our entire network. We are gradually improving the accessibility of our trains, our stations and our information, to adapt it to each Person with Reduced Mobility (PRM). We have also created the Accès Plus Transilien service, a specific reception and assistance service to facilitate your travel.

Covid-19

In the context of the COVID 19 health crisis and within the framework of the national post-lockdown protocol decreed by the public authorities, we are able to announce the gradual resumption of reservation services and assistance at the station for people in situations of handicap and reduced mobility.
In order to protect you and our agents, the terms of the assistance service for people with disabilities and reduced mobility are temporarily adapted. So :

  • Wearing a mask is compulsory: be careful, if you are not wearing a mask, you will be refused the service
  • luggage carrying is suspended: thank you to travel with a baggage which you can transport yourself.

We recommend that you book your assistance in advance so that you are guaranteed to be taken care of. Customers arriving at the station without booking assistance will be helped as best as we can.

The Accès Plus TN customer relations center remains available by telephone on 0 970 82 41 42 from Monday to Friday from 7:00 to 20:00.

What is the Accès Plus Transilien service?

Accès Plus Transilien is a free reception, information and assistance service for people with reduced mobility. It is available throughout the Île-de-France Transilien network.
If you are a person with a disability and have a valid transport ticket, you can benefit from the service with or without the assistance and travel guarantee, at no additional cost.

Contact the Accès Plus Transilien SNCF customer relations center

Reservation or simple request for information, the Accès Plus Transilien customer relations center is at your disposal:

  • By phone, by dialing +33 970 82 41 42 (Non-surcharged call regardless of operator, including from mobile, open every day from 7 a.m. to 8 p.m.)
  • By email, by sending your request to accesplus@transilien-sncf.fr

A service accessible to all

Deaf and hard of hearing travelers

Deaf and hard of hearing people can chat with our Accès Plus Transilien advisers through a translator operator.

Communication is via webcam in French Sign Language (LSF) or in Spoken Completed Language (LPC) or in Real Time Speech Transcription (TTRP).
This platform is accessible from a computer equipped with a webcam and a broadband internet connection.

Contact us by:

  • French Sign Language, Monday to Friday, excluding holidays, 8:30 am to 5:30 pm;
  • Real-time speech transcription, Monday to Friday, excluding holidays, 9:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m .;
  • Language Spoken Completed, Monday to Friday by reservation.

Difficulties during your trip?

If something unexpected happens, the agent or call center will work with you to find an alternative solution to get you to your destination station.
From the first to the last train, every day, contact the Accès Plus Transilien call center by phone on +33 970 82 41 42 (Call not surcharged by any operator, including from mobile, open every day from 7 a.m. to 8 p.m.) .
If you encounter or witness an obstacle or difficulty while traveling, you can make a complaint using the obstacle reporting form.
This form must be given to an agent at the station or sent by post to:

SNCF Transilien Customer Relations
TSA 21262 - 75564 Paris Cedex 12

FRANCE

If you prefer, you can send your comments by email to accesplus@transilien-sncf.fr by indicating "report" in the title of the message


To report a danger, suspicious behavior, discomfort, a situation that poses a security risk for you or other travelers, call 3117 or send an SMS to 31177, 24 hours a day - 7 days a week. (call, sms and number saved even if hidden / free call and SMS price from your operator).

Accessibility of stations

The Accès Plus Transilien service is available in all stations of the Transilien Île-de-France network.

You can come spontaneously for a trip between accessible stations.

Accessibility means the ability to move around the station easily and independently, whatever the specific needs of travelers. Parking, accessing the passenger building, platforms and trains, getting oriented, getting information, buying tickets, accessing services are all actions that must be facilitated by the new facilities and equipment.

A station that is not accessible for some may be for others, which is why we identify stations accessible to 4 types of disabilities (hearing, mental, motor, visual) on the Transilien network of Île-de- France. The Transilien network also includes other stations which are accessible for certain handicaps and not for all 4 types of handicaps.

On this map, see which SNCF Transilien stations are already accessible and which will be accessible by 2024.

Our tip

To find out what equipment is available in your station (elevators, machines, magnetic loop, etc.), go to the bottom of its dedicated page in the "Accessibility & Equipment" section! To find it, click on the link below and select the name of your station.

Select your station here (In French)

How do we take into account the specific needs of our customers?

Achat

Les guichets tous publics, équipés de boucles d'induction magnétique

Cliente en fauteuil rouant au guichet

Achat

Bornes ART (Automates Rapides Transilen accessibles)

Voyageur achète son ticket sur automate de vente Transilien

Accessibilité

Passages élargis contrôlés

Voyageuse en fauteil roulant au portes de validation

Accessibilité

Les plans inclinés

Plans inclinés

Accessibilité

Places de stationnement réservées

Places de stationnement réservées PMR

Accessibilité

Les escaliers mécaniques

Un voyageur PMR en escalator

Orientation

La signalétique

La signalétique PMR

Orientation

La vitrophanie

Vitrophanie

Orientation

Les bandes de guidage

Bandes de guidage

Orientation

Les mains courantes

Mains courantes

Orientation

Les balises sonores

Balise sonore

Orientation

L'information en braille et en relief

L'information en braille et relief

Accès au quai

Les ascenseurs

Ascenseur

Accès au quai

Les quais réhaussés

Quais réhaussés

Assistance

Accueil et prise en charge

Voyageuse en fauteuil sort d'une rame avec un agent

Assistance

Accompagnement jusqu'à la place

PMR et son chien accompagnés sur le quai

Assistance

Rampes mobiles

Rampe mobile
Cliente en fauteuil rouant au guichet

Achat

Voyageur achète son ticket sur automate de vente Transilien

Achat

Voyageuse en fauteil roulant au portes de validation

Accessibilité

Plans inclinés

Accessibilité

Places de stationnement réservées PMR

Accessibilité

Un voyageur PMR en escalator

Accessibilité

La signalétique PMR

Orientation

Vitrophanie

Orientation

Bandes de guidage

Orientation

Mains courantes

Orientation

Balise sonore

Orientation

L'information en braille et relief

Orientation

Ascenseur

Accès au quai

Quais réhaussés

Accès au quai

Voyageuse en fauteuil sort d'une rame avec un agent

Assistance

PMR et son chien accompagnés sur le quai

Assistance

Rampe mobile

Assistance

Your accessible Noctilien lines

All Noctilien SNCF coaches are accessible to people with reduced mobility. The vehicles are equipped with a pallet lift controlled by the driver on demand, to allow access from a sidewalk to the back door of the bus, to accommodate travelers in wheelchairs. An on-board information system broadcasts internal and external audio announcements; visual information screens announce the stopping points. In Noctilien coaches, the capacity is limited to a wheelchair of length less than or equal to 1.30 m and width less than or equal to 0.80 m.

For lines N130, N131, N133, N140, N141, N142, N143, N144, N145, N150, N151 and N154, between 75% and 100% of the stopping points are accessible.