Accessibility for all
At Transilien SNCF Voyageurs, we are doing everything possible to ensure that everyone has access to our entire network. We are gradually improving the accessibility of our trains, stations and information, to adapt it to each person with reduced mobility (PRM). We have also created the Accès Plus Transilien service, a special reception and assistance service to make your travel easier.
Copyright - Brigitte Baudesson
Transilien SNCF certified Cap'Handéo for its accessibility system
At the end of 2022, Transilien SNCF Voyageurs obtained Cap'Handéo certification for a period of three years for its accessibility system on all the lines it operates -RER, train and tram-train T4 and T11- and for its Accès Plus Transilien service, the associated digital tools and its equipment.
Accès Plus Transilien was set up as part of the contract with Île-de-France Mobilités, the result of a shared commitment to improving transport accessibility in Île-de-France.
Transilien is the only Mass Transit carrier in the Île-de-France region to have obtained Cap'Handéo Mobility Services certification for all its assistance services for people with reduced mobility.
What is the Accès Plus Transilien service?
Accès Plus Transilien is a free reception, information and assistance service for people with reduced mobility. It is available on the entire Île-de-France Transilien network.
If you are a person with a disability and have a valid ticket, you can use the service at no extra cost, with or without the assistance and travel guarantee.
Contact the Assist'enGare booking platform
Contact the Assist'enGare booking platform
Book, change or cancel an assistance service (New window)Do you need information? Assist'enGare is at your disposal:l:
- In France by dialling 32 12 every day between 8 a.m. and 8 p.m. (standard rate call regardless of the operator, including from mobile phones)
- From abroad by dialling 09 72 72 00 92 every day between 8 a.m. and 8 p.m. (price of a local call)
A service accessible to all
Whatever your situation, you can access the SNCF Accès Plus Transilien service. The procedure is different depending on whether you have a disability card greater than or equal to 80%. Click on the thumbnail of your choice for the procedure to follow.
Deaf and hard of hearing travelers
Deaf and hard of hearing people can chat with Assist’enGare advisers through a translator operator that exists only in french.
For more information about the assistance service, visit https://www.garesetconnexions.sncf/en/customer-service/PRM-train-station-assistance-service/book
Difficulties during your trip?
If something unexpected happens, the agent or call center will work with you to find an alternative solution to get you to your destination station.
From the first to the last train, every day, contact the Accessibility hotline 24 hours a day, 7 days a week, on +33 972 82 00 65.
To report a danger, suspicious behavior, discomfort, a situation that poses a security risk for you or other travelers, call + 33 980 98 3117 (available from a foreign number, 24 hours a day, 7 days a week, standard call charges apply).
Accessibility of stations
The Accès Plus Transilien service is available in all stations of the Transilien Île-de-France network.
You can come spontaneously for a trip between accessible stations.
Accessibility means the ability to move around the station easily and independently, whatever the specific needs of travelers. Parking, accessing the passenger building, platforms and trains, getting oriented, getting information, buying tickets, accessing services are all actions that must be facilitated by the new facilities and equipment.
A station that is not accessible for some may be for others, which is why we identify stations accessible to 4 types of disabilities (hearing, mental, motor, visual) on the Transilien network of Île-de- France. The Transilien network also includes other stations which are accessible for certain handicaps and not for all 4 types of handicaps.
Our tip
Our tip
Select your station hereTo find out what equipment is available in your station (elevators, machines, magnetic loop, etc.), go to the bottom of its dedicated page in the "Accessibility & Equipment" section! To find it, click on the link below and select the name of your station.
How do we take into account the specific needs of our customers?
Your accessible Noctilien lines
All Noctilien SNCF coaches are accessible to people with reduced mobility. The vehicles are equipped with a pallet lift controlled by the driver on demand, to allow access from a sidewalk to the back door of the bus, to accommodate travelers in wheelchairs. An on-board information system broadcasts internal and external audio announcements; visual information screens announce the stopping points. In Noctilien coaches, the capacity is limited to a wheelchair of length less than or equal to 1.30 m and width less than or equal to 0.80 m.
For lines N130, N131, N133, N140, N141, N142, N143, N144, N145, N150, N151 and N154, between 75% and 100% of the stopping points are accessible.
