You are eligible if you have a disability card equal to or greater than 80% or if you are a wheelchair user (UFR). This means you are entitled to guaranteed assistance at the station and guaranteed travel at no extra cost.

Accès Plus Transilien is a free reception, information and assistance service for people with reduced mobility. It is available on the entire Île-de-France Transilien network. If you are a person with a disability and have a valid ticket, you can use the service with or without the assistance and travel guarantee at no extra cost.

To subscribe to the service, you must contact the Accès Plus Transilien Customer Service.

• By telephone, by dialing +33970 82 41 42 (no surcharge, regardless of the operator, including from a cell phone, open every day from 7am to 8pm).
• By e-mail, by sending your request to [email protected]

To find out when the first train will arrive at your station, use the "Route" search engine and change the departure time. You can also ask Tilien our chatbot on the transilien.com website, accessible at the bottom right of each page.

Route search

Tilien

To find out when the last train will pass through your station, use the "Route" search engine and change the departure time. You can also ask Tilien our chatbot on the transilien.com website, accessible at the bottom right of each page.

Route search

Tilien

Several possibilities are available to you. You can contact us :

• by filling out the online form
• via the Twitter feed @transiliensav
• by webcall (Free service + cost of a local call)

Single T+ tickets will not disappear immediately. They will be gradually replaced by alternative ticketing solutions.

The first step is to stop selling cardboard books of magnetic T+ tickets at ticket machines from October 2022 in fifty Transilien stations in the Île-de-France region.

To prepare and anticipate this, three alternative solutions are available to you:

• the Navigo Liberté + service, which allows you to travel freely within the scope of the Ticket T+ and pay for your journeys the following month.
• the contactless Ticket T+, which you load onto a Navigo Easy pass (sold for €2 at the ticket office) 
• the contactless T+ ticket that you buy on your NFC smartphone via the purchase service offered by the Île-de-France Mobilités, SNCF, RATP and Transdev applications. You can also buy contactless T+ tickets on your smartphone and load them onto your Navigo Easy pass by affixing it to the back of your phone. To find out more, see the "Travel with your smartphone" page.

To find out more about the end of cardboard T+ tickets and their alternatives, go to the dedicated page - The cardboard T+ ticket book is over.

GOOD TO KNOW: the contactless T+ booklet is cheaper than the cardboard version. As soon as you buy your first booklet, your Navigo Easy pass for €2 is amortized.

• For a journey in the Ile-de-France region, carry out a route search from the home page, which will give you the price of a one-way ticket.
  For a journey outside the Ile-de-France, contact the TER customer service of your region or the Transilien customer service at 3658 (Free service + cost of a local call) or via the Twitter feed @@transiliensav.