Frequently asked questions

All the answers to the most common questions about the Transilien network.

Most viewed (17 Questions)

    • For a journey in the Ile-de-France region, carry out a route search from the home page, which will give you the price of a one-way ticket.
      For a journey outside the Ile-de-France, contact the TER customer service of your region or the Transilien customer service at 3658 (Free service + cost of a local call) or via the Twitter feed @@transiliensav.
  • The results of the Route Search take into account the planned work.

    Route Search

  • Because it protects us all, wearing a mask is strongly recommended on trains and in stations. Let's keep our good habits.

  • Single T+ tickets will not disappear immediately.
    The first step will be to stop selling magnetic T+ books.
    To prepare and anticipate this, three alternative solutions are available to you:

    • the Navigo Liberté + service, which allows you to travel freely within the scope of the Ticket T+ and pay for your journeys the following month.
    • the contactless Ticket T+, which you load onto a Navigo Easy pass (sold for €2 at the ticket office) 
    • the contactless T+ ticket that you buy on your NFC smartphone via the purchase service offered by the Île-de-France Mobilités, SNCF, RATP and Transdev applications. You can also buy contactless T+ tickets on your smartphone and load them onto your Navigo Easy pass by affixing it to the back of your phone. To find out more, see the "Travel with your smartphone" page.

    GOOD TO KNOW: the contactless T+ booklet is cheaper than the cardboard version. From the first booklet purchased, your Navigo Easy pass pays for itself.

  • Need to know the address closest to your home?

    1. Select the Navigo Services agency of your choice,
    2. find out its opening hours (Sales hours tab),
    3. and its location (Practical info tab).

    Can't find your agency? Perhaps it is a RATP sales outlet?

    Locate the points of sale

  • At these agencies, you can take out your Navigo Annual, Navigo Annual Senior pricing, Navigo Month, Navigo Week pass, or a Navigo Liberté + contract. You can also carry out operations relating to the management of your contract or your Navigo pass.

  • You can find this information by entering your station in the Search for a Transilien station search engine on the following page:

    Search for a station (in French)

  • Find the ticket or pass best suited to your trip in the Ile-de-France region on the following page: