Frequently asked questions
All the answers to the most common questions about the Transilien network.
Most viewed (12 Questions)
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You can make your complaint :
- on the online form on the transilien.com website
- by calling 0800 10 20 20 (free service + call charges apply)
- by contacting us via WhatsApp on 07 75 09 75 75 »
- by writing to us at the following address:
TRANSILIEN SNCF VOYAGEURS
Customer Service
TSA 74104
59317 VALENCIENNES CEDEX 9
You must enclose with your protest :- a scan or photo of your fine
- a scan or photo of your ticket
- any other document that justifies your claim
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Several possibilities are available to you. You can contact us :
- by filling out the online form
- by calling 0800 10 20 20 (free service + call charges apply)
- by contacting us via WhatsApp on 07 75 09 75 75 »
- by writing to us at the following address:
TRANSILIEN SNCF VOYAGEURS
Customer Service
TSA 74104
59317 VALENCIENNES CEDEX 9
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You are eligible if you have a disability card equal to or greater than 80% or if you are a wheelchair user (UFR). This means you are entitled to guaranteed assistance at the station and guaranteed travel at no extra cost.
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Accès Plus Transilien is a free reception, information and assistance service for people with reduced mobility. It is available on the entire Île-de-France Transilien network. If you are a person with a disability and have a valid ticket, you can use the service with or without the assistance and travel guarantee at no extra cost.
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To subscribe to the service, you must contact the Accès Plus Transilien Customer Service.
- By telephone, by dialing +33970 82 41 42 (no surcharge, regardless of the operator, including from a cell phone, open every day from 7am to 8pm).
- By e-mail, by sending your request to [email protected]
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To find out when the first train will arrive at your station, use the "Route" search engine and change the departure time. You can also ask Tilien our chatbot on the transilien.com website, accessible at the bottom right of each page.
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To find out when the last train will pass through your station, use the "Route" search engine and change the departure time. You can also ask Tilien our chatbot on the transilien.com website, accessible at the bottom right of each page.
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The results of the Route Search take into account the planned work.
