Frequently asked questions

All the answers to the most common questions about the Transilien network.

Most viewed (18 Questions)

  • To find out when the first train will arrive at your station, use the "Route" search engine and change the departure time. You can also ask Tilien our chatbot on the transilien.com website, accessible at the bottom right of each page.

    Route search

    Tilien

  • To find out when the last train will pass through your station, use the "Route" search engine and change the departure time. You can also ask Tilien our chatbot on the transilien.com website, accessible at the bottom right of each page.

    Route search

    Tilien

     

  • Single T+ tickets will not disappear immediately. They will be gradually replaced by alternative ticketing solutions.

    The first step is to stop selling cardboard books of magnetic T+ tickets at ticket machines from October 2022 in fifty Transilien stations in the Île-de-France region.

    To prepare and anticipate this, three alternative solutions are available to you:

    • the Navigo Liberté + service, which allows you to travel freely within the scope of the Ticket T+ and pay for your journeys the following month.
    • the contactless Ticket T+, which you load onto a Navigo Easy pass (sold for €2 at the ticket office) 
    • the contactless T+ ticket that you buy on your NFC smartphone via the purchase service offered by the Île-de-France Mobilités, SNCF, RATP and Transdev applications. You can also buy contactless T+ tickets on your smartphone and load them onto your Navigo Easy pass by affixing it to the back of your phone. To find out more, see the "Travel with your smartphone" page.

    To find out more about the end of cardboard T+ tickets and their alternatives, go to the dedicated page - The cardboard T+ ticket book is over.

    GOOD TO KNOW: the contactless T+ booklet is cheaper than the cardboard version. As soon as you buy your first booklet, your Navigo Easy pass for €2 is amortized.

    • For a journey in the Ile-de-France region, carry out a route search from the home page, which will give you the price of a one-way ticket.
      For a journey outside the Ile-de-France, contact the TER customer service of your region or the Transilien customer service at 3658 (Free service + cost of a local call) or via the Twitter feed @@transiliensav.
  • The results of the Route Search take into account the planned work.

    Route Search

  • Because it protects us all, wearing a mask is strongly recommended on trains and in stations. Let's keep our good habits.

  • Need to know the address closest to your home?

    1. Select the Navigo Services agency of your choice,
    2. find out its opening hours (Sales hours tab),
    3. and its location (Practical info tab).

    Can't find your agency? Perhaps it is a RATP sales outlet?

    Locate the points of sale

  • At these agencies, you can take out your Navigo Annual, Navigo Annual Senior pricing, Navigo Month, Navigo Week pass, or a Navigo Liberté + contract. You can also carry out operations relating to the management of your contract or your Navigo pass.