Contact us

Didn't find the answer to your question on our site? You can contact our operators 7 days a week.

Complaints are made via the online form and the Twitter feed. In the current context, the processing time may be longer for some requests.

Twitter

Customer service Twitter feed

You can reach us on the Twitter feed @TransilienSav for all your questions about fares, online purchase and station equipment, as well as for your requests for refunds on the Transilien network (excluding Line A and Line B).

Contact form

Also find out about

Transilien After-Sales-Service

Your ticket does not work? Have you lost it? Have you been robbed? Would you like to be reimbursed?

Fines

Pay your fine online. Everything you need to know about deadlines, complaints, method of payment.

Lost & Found

Have you lost an object during your trip?

Refund of unused pass

You bought a ticket but you finally know that you won't use it? No worries !

Stolen or lost ticket

Have you lost or had your ticket stolen? Don't panic, our Transilien After-Sales Service is there to help you.

Defective ticket

Is your Navigo Pass or ticket not working?