What is the procedure for reporting a lost item?
Was your item lost during a journey or at a station in the Île-de-France region (excluding TGV and TER trains)?
It is possible to report any type of lost item (bag, wallet, keys, umbrella, etc.). The service is available on the website 24 hours a day, 7 days a week, regardless of the lines used or mode of transport.
How do I do that?
1. Report the loss easily from home using this form
2. Track the progress of the search.
3. If your item is found, you will be contacted to arrange its return. Station staff are available to help you select the correct loss report form.
Have you lost an item at a station or during a journey in France (outside the Paris region) or on board a TGV, TER or Intercités train?
Thanks to the ‘Lost Property’ service, all is not lost!
To find a lost item, simply report your loss online here.
The item will then be recorded in the SNCF lost property database, giving its owner every chance of finding it. Station staff are available to help you select the correct loss report form.
If you find an item at a station or on a train, please take it to one of the Lost Property offices or hand it in to station staff.
Good to know
Any customer wishing to recover a lost item must pay a return fee of €5 for ‘common’ items or €10 for valuable items.
Lost property is kept for 30 days.
After this period:
- Valuable items are handed over to the State.
- Everyday items are donated to charities, given to the waste collection contractor or destroyed.
- Specific items such as identity cards, credit cards, cheque books, health insurance cards, etc. are forwarded to the relevant authorities.
