Frequently asked questions

All the answers to the most common questions about the Transilien network.

Customer relations (02 Questions)

  • Several possibilities are available to you. You can contact us :

    • by filling out the online form
    • by calling 0800 10 20 20 (free service + call charges apply)
    • by contacting us via WhatsApp on 07 75 09 75 75 »
    • by writing to us at the following address:
      TRANSILIEN SNCF VOYAGEURS
      Customer Service
      TSA 74104
      59317 VALENCIENNES CEDEX 9

  • You can track the status of your claim at https://transilien.secure.force.com/formrecla

    Please have your claim number ready.

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