Agent Transilien en uniforme

Transilien After-Sales-Service

Your ticket does not work? Have you lost it? Have you been robbed? Would you like to be reimbursed? Find below all the useful information.

How can Transilien After-Sales Service help me?

Transilien After-Sales Service is there to find the right solution to your problem, whatever your mobility problem.

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Welcome to the Transilien family

Here you will find the latest information on the various Transilien media, news, useful links, and essential tools for

Groupe de voyageurs sur le quai

Transport Fares

Find the ticket or pass best suited to your trip in just a few clicks.
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Network maps

Check out these maps as you prepare for a smooth journey in Paris and throughout its regi
Appel au 3117

In case of danger, call 3117

If you witness a situation that poses a risk to your safety or that of other travelers, call 3117 or send an text to 31
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Travel with your smartphone!

Buy, store and validate your Île-de-France tickets from your smartphone from the SNCF app!