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Transilien After-Sales-Service

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Contact us

Your ticket does not work? Have you lost it? Have you been robbed? Would you like to be reimbursed? Find below all the useful information.

How can Transilien After-Sales Service help me?

Transilien After-Sales Service is there to find the right solution to your problem, whatever your mobility problem.

  • Defective ticket

    Is your Navigo Pass or ticket not working? Depending on the type ...

  • Stolen or lost ticket

    Have you lost or had your ticket stolen? Don't panic, our ...

  • Refund of unused pass

    You bought a ticket but you finally know that you won't use it? ...

  • Traveling in good standing

    How to travel with the right ticket?

  • A fine

    Pay your fine online

  • A delay bulletin

    Edit your bulletins in case of delay (in French)

  • Lost and Fouund

    Have you lost an object during your trip?

  • Another subject

    Looking for something else? Use the form (In French).

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