Several possibilities are available to you. You can contact us :

• by filling out the online form
• via the Twitter feed @transiliensav
• by webcall (Free service + cost of a local call)

The results of the Route Search take into account the planned work.

Route Search

Because it protects us all, wearing a mask is strongly recommended on trains and in stations. Let's keep our good habits.

Need to know the address closest to your home?

1. Select the Navigo Services agency of your choice,
2. find out its opening hours (Sales hours tab),
3. and its location (Practical info tab).

• aulnay-sous-bois
• bibliothèque françois mitterrand
• chelles-gournay
• ermont eaubonne
• juvisy
• melun
• paris est
• paris montparnasse
• paris nord
• paris saint-lazare
• saint-quentin-en-yvelines

Can't find your agency? Perhaps it is a RATP sales outlet?

Locate the points of sale

At these agencies, you can take out your Navigo Annual, Navigo Annual Senior pricing, Navigo Month, Navigo Week pass, or a Navigo Liberté + contract. You can also carry out operations relating to the management of your contract or your Navigo pass.

You can find this information by entering your station in the Search for a Transilien station search engine on the following page:

Search for a station (in French)

Find the ticket or pass best suited to your trip in the Ile-de-France region on the following page:

Fares

You can track the status of your claim at https://transilien.secure.force.com/formrecla

Please have your claim number ready.