Frequently asked questions

You can pay your ticket :

• online at the following address: https://www.contravention-sncf.fr/
• at a Transilien ticket office, in cash, by credit card or by check
• by telephone by calling 04 26 211 600 (price of a local call) from 8.15 a.m. to 6.30 p.m. from Monday to Friday, except public holidays.
• by mail by sending your check payable to SNCF-VOYAGEURS to the address of one of the centers listed on the back of your ticket or to the address indicated on the reminder letter.

You can make your complaint :

• on the online form on the transilien.com website
• by calling 0800 10 20 20 (free service + call charges apply)
• by contacting us via WhatsApp on 07 75 09 75 75 »
• by writing to us at the following address:
  TRANSILIEN SNCF VOYAGEURS
  Customer Service
  TSA 74104
  59317 VALENCIENNES CEDEX 9

You must enclose with your protest :

• a scan or photo of your fine
• a scan or photo of your ticket
• any other document that justifies your claim

The transfer to your account may take several weeks due to administrative and banking validations.

You can make a shorter trip than the one indicated on your ticket if it is included in it (getting off at a station before your terminus). Please note that if the mention "Via" appears on your ticket, you must respect it to be in order to be in order.

To be in order, you must be able to show a validated ticket. If you forget your ticket, you will be fined. You can file a complaint. Your request may be admissible for a first oversight by providing proof that you are indeed the holder of a registered pass.

You must travel with a validated ticket. Failure to validate your ticket is a form of fraud and is punishable by a fine.
However, if there is no equipment at the station that allows you to validate your ticket. After checking with the station and providing the necessary proof, your complaint will be examined.