Frequently asked questions

All the answers to the most common questions about the Transilien network.

Information voyageurs (14 Questions)

  • You can create a personalized email alert (in French) by going to the "Mes alertes trafic" page on the Transilien.com website and entering your route to be notified when a disruption occurs.

    The Twitter feeds of Transilien lines also inform you in real time of disruptions.

  • The results of the Route Search take into account the planned work.

    Route Search

  • Because it protects us all, wearing a mask is strongly recommended on trains and in stations. Let's keep our good habits.

  • You can check the availability of parking spaces for your bicycle on the map on the following page:

    https://data.iledefrance-mobilites.fr/explore/embed/dataset/parking-velos-ile-de-france-mobilites/custom/

  • Renewal of the Île-de-France Mobilités Bicycle Parking Service is not automatic. You must follow the instructions sent to you by e-mail: 

    1. during the month preceding the month in which the subscription ends,
    2. within the first 10 days of the month in which the subscription ends.
  • The Île-de-France Mobilités bicycle parking service includes :

    • open, self-access bicycle shelters,
    • closed and secure collective spaces. Most of these spaces are also equipped with video protection. Some lockers also offer recharging points for electrically assisted bicycles, lockers and/or inflation pumps.

    Bicycle parking facilities are available 24/7 for non-motorized bicycles and electric bikes. Video-protected and equipped with racks on two levels, the bike parks allow you to leave your bike safely at your departure station and to find it when you return in the evening.

    Find your bike park

  • You can have free access to a secure Île-de-France Mobilités bike park and benefit from a year-round parking space for your bike, if you have a Navigo pass loaded with an Annual, Imagine R (student and school) and Senior pass.
    All you have to do is take out a free subscription on the website sncf-parking-velos.iledefrance-mobilites.fr

    You don't have a Passe Navigo Annuel or imagine R? You can take out a paid daily, monthly or annual pass on the sncf-parking-velos.iledefrance-mobilites.fr website

    For more information, our advisors are available on 01 71 250 650 (toll-free).

  • You can travel by train with your bicycle only in off-peak periods:

    • Monday to Friday, before 6:30 am, between 9:30 am and 4:30 pm and after 7:30 pm,
    • Saturdays, Sundays and public holidays, with no time restrictions

    In all cases, your bicycle will only be accepted on board within the limits of train capacity and if it is placed in a location that does not impede traffic.

    Outside of these times, and therefore during rush hour, it is forbidden to travel with your bicycle for the safety and comfort of other passengers.