Frequently asked questions

All the answers to the most common questions about the Transilien network.

Tickets (06 Questions)

  • Since March 2022, Île-de-France Mobilités has introduced a fare capped at €5 for single tickets (Origin-Destination ticket), regardless of the destination in Île-de-France (excluding airports). 
    The fare is €4 if you buy a book of 10 tickets for €40.

    • For a journey in the Ile-de-France region, carry out a route search from the home page, which will give you the price of a one-way ticket.
      For a journey outside the Ile-de-France, contact the TER customer service of your region or the Transilien customer service at 3658 (Free service + cost of a local call) or via the Twitter feed @@transiliensav.
  • The Fare Shield introduced a €5 cap for single fare tickets within the Paris region (excluding airports).
    The 4€ tickets can be obtained by buying a book of 10 tickets at 40€.

  • You can find the price of your trip :

    • at the ticket office
    • on the automatic sales machines
  • In the event of loss or theft, Origin/Destination, Mobilis, Paris Visite, and Ticket t+ tickets are neither refundable nor exchangeable.

  • Single T+ tickets will not disappear immediately.
    The first step will be to stop selling magnetic T+ books.
    To prepare and anticipate this, three alternative solutions are available to you:

    • the Navigo Liberté + service, which allows you to travel freely within the scope of the Ticket T+ and pay for your journeys the following month.
    • the contactless Ticket T+, which you load onto a Navigo Easy pass (sold for €2 at the ticket office) 
    • the contactless T+ ticket that you buy on your NFC smartphone via the purchase service offered by the Île-de-France Mobilités, SNCF, RATP and Transdev applications. You can also buy contactless T+ tickets on your smartphone and load them onto your Navigo Easy pass by affixing it to the back of your phone. To find out more, see the "Travel with your smartphone" page.

    GOOD TO KNOW: the contactless T+ booklet is cheaper than the cardboard version. From the first booklet purchased, your Navigo Easy pass pays for itself.