Frequently asked questions

The Île-de-France Mobilités bicycle parking service includes :

• open, self-access bicycle shelters,
• closed and secure collective spaces. Most of these spaces are also equipped with video protection. Some lockers also offer recharging points for electrically assisted bicycles, lockers and/or inflation pumps.

Bicycle parking facilities are available 24/7 for non-motorized bicycles and electric bikes. Video-protected and equipped with racks on two levels, the bike parks allow you to leave your bike safely at your departure station and to find it when you return in the evening.

Find your bike park

You can have free access to a secure Île-de-France Mobilités bike park and benefit from a year-round parking space for your bike, if you have a Navigo pass loaded with an Annual, Imagine R (student and school) and Senior pass.
All you have to do is take out a free subscription on the website sncf-parking-velos.iledefrance-mobilites.fr

You don't have a Passe Navigo Annuel or imagine R? You can take out a paid daily, monthly or annual pass on the sncf-parking-velos.iledefrance-mobilites.fr website

For more information, our advisors are available on 01 71 250 650 (toll-free).

You can find all your trains/buses leaving within the hour from your station or stop in real time from the home page or via the Île-de-France Mobilités application

Leave now

You can prepare your door-to-door itinerary in Île-de-France in advance from the home page.

To find a lost object or to drop off an object found in a train or station, simply report your loss online.

Please note that objects are returned to their owner upon presentation of an identity document and payment of a €5 or €10 restitution fee, depending on the value of the object, corresponding to the management costs.

Consult the lost and found service on the gares et connexions website

Gel dispensers have been installed as a back-up solution. Remember to bring some hydroalcoholic gel before leaving home. Two hydroalcoholic gel dispensers have been set up in each of the 50 largest train stations in the Paris region.  Hydro-alcohol gel and masks are also on sale in Relay and Sélecta outlets thanks to our partners.