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Accès Plus Transilien service

This free service helps people with disabilities and wheelchair users in the station.

We offer Accès Plus Transilien in 70 train stations. This is a dedicated support service from the station to the train, and from the train to the station entrance. Wheelchair users can use a mobile ramp that our employees will set up for getting on and off the train. Accès Plus Transilien is available for occasional trips and regular travel, from the first train to the last train, between any two stations offering the service. For RER lines A and B, this service is coordinated with the service offered by RATP, to ensure an end-to-end trip between a Transilien station and an RATP station.

Accès Plus Transilien is available for:

  • Wheelchair users

You should reserve the night before your trip, before 8:00 PM at the latest, by contacting the Accès Plus Transilien call centre, by phone or by email.
By email:
reservation-mobilite@transilien-sncf.fr
By telephone:
+33(0)970 82 41 42 (lines open every day from 7:00 AM until 8:00 PM)

By making a reservation, you are guaranteed that an employee will be there when getting on and off your train, and that a mobile access ramp will be provided to access the train if necessary.
 
If you should encounter a problem, the Call Centre can be reached 24/7 by calling +33 (0)970 82 41 42. If a passenger is having trouble, we'll help arrange another transport service. For example, we might offer access to Specialised Road Transport Service to take passengers to the nearest accessible station.

See which stations offer Accès Plus Transilien service (original document version in french) (PDF - 1989 ko)

Specialised Road Transport Service

A substitute service reserved exclusively for wheelchair users.

To help our customers in wheelchairs, we've set up a replacement transport service between non-accessible stations and accessible stations in the Transilien network, whether it be RER, train, or tramway. The transfer is then done by road, using a specialised transport service. 

 

This service is available at different steps of your journey: 

When leaving 

With a pick-up from the specialised road transporter from the non-accessible station to an accessible station or stop. 

 

At the end of your trip 

The driver will pick you up from an accessible station or stop and take you to a non-accessible station. 

 

Throughout the trip 

Between two stations in the Transilien network, if there are no accessible stations between the two. This service is offered for occasional trips or regular travel, from the first train to the last train, in the 310 stations on the SNCF Transilien network that are not accessible to wheelchair users.

This service is exclusively reserved for Wheelchair Users. It is provided to passengers at no additional charge over the cost of a regular public transport fare.

You should reserve the night before your trip, before 8:00 PM at the latest, by contacting the Accès Plus Transilien call centre, by phone or by email.
By email:
reservation-mobilite@transilien-sncf.fr
 By telephone:
+33 (0)970 82 41 42 (lines open every day from 7:00 AM until 8:00 PM)

Download the brochure (original document version in french) (PDF - 118 ko)

Station facilities

Here are the dedicated services and facilities that we provide in our stations and our trains. These facilities are there to help you travel on our network as comfortably and safely as possible.
SNCF Transilien customer service personnel are available in each station to give you information and help you. They're there to help!

Facilitating accessibility for everyone in stations and trains

Reserved parking spaces

261 stations are equipped
Accessibility in train stations also means special parking that is adapted for people with limited mobility. We have reserved parking directly adjoining buildings. To access these reserved spaces, you should have a disabled parking permit.

Automatic doors

In 93 stations
To make it easier to enter stations, automatic doors have been installed, because opening a manual door can be a challenge when your mobility is limited.

Larger ticket barriers

In 108 stations
To help you get through automatic ticket barriers, we have installed larger barriers. They are 80 cm wide and 1.3 m long. When you use these wider barriers, make sure that the first door has closed behind you before you validate your ticket. The second door will then open automatically.

Gates

In 313 stations
In stations where the new wider passages have not yet been installed, gates are available. These are 1 metre wide, and can be used upon request.

Accessible platforms

In 97 stations
In 97 stations, of which 79 are equipped with elevators, we have made all platforms accessible to people with limited mobility. You can now easily move around all of these train stations in total autonomy, without any steps on your way.

Train accessibility

Accès Plus Transilien in 70 stations
Even in stations with Accès Plus Transilien, getting aboard the train is not always easy. In order to deal with this problem, we have implemented adapted solutions:
- In some stations, the vertical gap between the platform and the train has been reduced to less than 10 cm.
- In 70 stations where there is a vertical gap between the platform and the train of less than 28 cm, a service is available upon reservation for getting on and off the train. This service is called Accès Plus Transilien.

Making station information accessible to everyone

Titre General access ticket windows

In 123 stations
We've designed these windows to be accessible to all passengers. They are particularly suited for wheelchair users thanks to their low height (95 cm from the ground) and shelves (79 cm from the ground).

Screens

In 313 stations
This system provides visual information about Transilien train traffic in real time, along with related information. Thanks to this system, people who cannot hear or understand audible announcements can have access to information about traffic. You can check them at any time.

Screens displaying waiting times

In 3 stations
In other stations, this alternative to the Infogare system displays the current waiting time for the next trains.
Tip : Every stop on the T4 Bondy - Aulnay tram-train is equipped with screens displaying the waiting time for the next tram-train.

Accessible Transilien Quick Ticketing Machines

In 316 stations
Work has been in progress since 2012 to make the Transilien Quick Ticketing Machines accessible. This affects all of the Transilien Quick Ticketing Machines already lowered for wheelchair users or persons of short stature. Studies are under way to make them accessible for those with sensory and mental disabilities. We are working, for example, on adaptations such as a more prominent coin slot, a receptacle with Braille and adapted lighting, speech synthesizers, and raised black screen contours.

Francilien, a fully accessible train

Larger, more spacious, brighter, and much more comfortable, Francilien trains will replace more than 20% of Transilien trains by 2015.
Francilien trains are fully accessible to people with disabilities or limited mobility. At least one door in every car can be accessed by passengers in wheelchairs, using the mobile on-board ramp, which deploys automatically in stations that are accessible to wheelchair users.
These new trains, as eventually all renovated trains will be, are equipped with an on-board visual and audio information system. This system automatically produces audio messages that announce the next stop, the terminus, and safety information. It also shows the train's stop, either with luminous signals on a dynamic route map, or by displaying station names.  
Tip: All cars on the T4 Bondy - Aulnay line use this dual information system.

Special equipment for visually and hearing impaired persons

In 112 stations To ensure the safety of visually impaired passengers, tactile warning strips are placed along the platform edge on the side where trains pass. They give a tactile warning that the edge of the platform is near. A program is also under way to also place them at the top of stairs and when approaching ramps.

Tactile warning strips

In 112 stations
To ensure the safety of visually impaired passengers, tactile warning strips are placed along the platform edge on the side where trains pass. They give a tactile warning that the edge of the platform is near. A program is also under way to also place them at the top of stairs and when approaching ramps.

Ticket windows equipped with induction loops

In 294 stations
In these stations, in order to facilitate conversations between station personnel and persons who are hearing impaired, we have installed induction loops. They can be located thanks to the special symbol shown here. They directly transmit speech to hearing aids, which allows the information our employees convey to be more easily understood.

Audio beacons

In 44 stations
After being activated with a remote control, they broadcast audio location and orientation messages to help visually impaired people as they move around the station.

Accessible services in your station

To help you prepare for your trip and ensure a smooth journey, you can check here to see which stations offer Accès Plus Transilien service to people with limited mobility. By clicking bellow on the line you want to take, you can access the list of facilities and services for people with limited mobility that you will find in your departure or arrival station. If the station you have requested  is not accessible, we invite you to go to the nearest accessible station. The content displayed below is the original document version.

Accessibility of all night buses on line N143

On Noctilien N143 line, all night buses are accessible for people with disabilites and wheelchair users.  
Our employees are trained to welcome people with disabilities and handling of suitable equipment.
All night buses are equipped with a lifting platform accessible to wheelchair users and an on-board information system displaying internal and external audio announcements and screen visual information to announce stop. In night buses on Noctilien N143 line, the lenght of the wheelchairs needs to be less than or equal to 1.30 metre  and the width should be less than or equal to 0.80 metre.

Download the N143 schedule (in french) (PDF - 410 ko)