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If you witness a situation that poses a risk to your safety or that of other travelers, call 3117 or send an text to 3117 7, 24 hours a day / 7 days a week.

When to dial 3117?

If you witness a situation that poses a risk to your safety or that of other travelers.

Key information to give at the time of the call

The nature of the call: discomfort or danger involved.
The location: station, departure time, arrival station, location of the train or station where the incident is taking place.

Why dial 3117?

You facilitate emergency response on trains and stations by informing emergency services in real time.

How does 3117 work?

By dialing these numbers, you are put in contact with a correspondent in the Transilien SNCF call center dedicated to this number.
The caller will ask you for some key information that will help you locate the source of the call.
Your telephone number will be identified so that you can be called back in the event of communication interruption.
Your call will be recorded even if it is hidden.

Protection of personal data

The purpose of personal data concerning you is to process SNCF alerts and emergency situations. In accordance with the European Regulation on the Protection of personal data, you can contact the DPO donnes-personnelles-transilien@sncf.fr to exercise your rights of access, modification, and erasure related to your personal data and their processing. To find out more, you can consult your rights on the CNIL website.