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Transilien SNCF > Terms and conditions

In accordance with France's data protection law no. 78-17 of 6 January 1978, this site, www.transilien.com, has been declared to France's national data protection agency [Commission nationale de l'informatique et des libertés - CNIL]. In accordance with article 32 of France's data protection law of 6 January 1978, any information which Transilien needs to collect from its users is indicated with an asterisk on the pages of the www.transilien.com website.
The www.transilien.com website operated by Transilien has been duly declared to CNIL under no. 1114608

The information which you disclose on the www.transilien.com site is designed to enable Transilien to know its users better and thus enhance the services it offers to them, whilst keeping the information in question secure. Unless you expressly declare your opposition to this, Transilien may disclose the optional information to SNCF and to its subsidiaries.
Unless you expressly declare your opposition to this, in accordance with the terms that are set out in the Legal Disclaimer, if you have purchased railway tickets and other services, Transilien might send you information by post and by e-mail to enable you to find out more about and make the best possible use of the www.transilien.com website, and to inform you about promotional offers on railway tickets and other services.

You have a right to modify, delete, update and correct all the personal information which we hold concerning yourself in the "My Profile" page.

The "My Profile" page on the www.transilien.com website can be used to view and modify the content of your personal account. You may modify your personal data, agree to receive information from Transilien or from its partners, change your password, update or correct your interests and any other information.

Any personal information which we hold about you shall be processed automatically. In accordance with France's law no. 78-17 of 6 January 1978, you have a right to access this information and where applicable, a right to rectify it, as well as a right to demand that we delete it. You may exercise this right by sending an e-mail or a letter to:
Transilien Customer Service
www.transilien.com Internet site
Département Services à la clientèle
209/211 de Bercy,
75585 PARIS CEDEX 12
France

You also have a statutory right to unsubscribe from our e-mailing or SMS text mailing lists which you can exercise:
- By clicking on the following link shown at the bottom of our e-mailings: "click here should you no longer wish to receive the newsletter. Please note that you may only be sure that your request has been handled if you receive a confirmation message. If this is not the case, please send an e-mail to webmestre-transilien@sncf.fr stating the e-mail address to be unsubscribed".

Your request will be handled immediately by an automated system and will be confirmed by an HTML page mentioning the unsubscribed e-mail address. If this page is not shown, it might be that your request has not been handled. In such a case, please use the "mailto" link (see below).
- by sending an e-mail to a dedicated e-mail address, webmestre-transilien@sncf.fr, using the 'mailto' link shown at the bottom of our e-mailings: "click here should you no longer wish to receive the newsletter. Please note that you may only be sure that your request has been handled if you receive a confirmation message. If this is not the case, please send an e-mail to webmestre-transilien@sncf.fr stating the e-mail address to be unsubscribed".
Your request will be handled immediately by an automated system and will be confirmed by an HTML page mentioning the unsubscribed e-mail address.
- By using the reply function of your e-mail program. In this case your request will be handled manually and may take several days to be processed. An e-mail confirming that your e-mail address has been unsubscribed will be sent out once your request has been dealt with.
- In the case of users who have opened an account on www.transilien.com, you can unsubscribe by updating "My profile" accordingly.
An Internet user with an account on www.transilien.com who has chosen to unsubscribe from our e-mailings can access the site as often as he wishes without receiving any further e-mailings unless he expressly requests to receive same.

The entire www.transilien.com website is protected by the laws of France and by international conventions governing intellectual property. All rights to reproduce any element of the site including all downloadable documents are reserved. In accordance with article L. 122-4 of France's Code de la propriété intellectuelle [intellectual property laws], none of the texts, graphics, icons, photographs, maps, logos, videos, sound files, trademarks, etc., and generally speaking none of the elements of the www.transilien.com website itself may be shown or reproduced, either fully or partly, on any medium whatsoever, without the prior express authorisation of Transilien's Management.

Any failure to abide by this prohibition shall be deemed to constitute an infringement of our copyright which can give rise to civil and/or criminal liability on the part of the perpetrator. Transilien reserves the right to bring legal proceedings against any person who fails to abide by this prohibition.

Similarly, any use or reproduction of the name "Transilien" and/or its logo, whether jointly or separately, in any way, on any medium and for any purpose whatsoever shall be prohibited, unless approved by Transilien beforehand.

Any information which is disclosed on the www.transilien.com site is purely indicative, non-contractual and Transilien shall not be liable for same under any circumstances. The information on the www.transilien.com site may be modified or updated from time to time without any notice. Transilien shall also be entitled to make changes and/or enhancements to the www.transilien.com site without notice.

Transilien hereby disclaims any liability for the following:
- damage of any kind, whether direct or indirect, resulting from the use of the www.transilien.com website, such as any loss of earnings, loss of sales, financial losses, loss of computer software and/or data affecting the information system of any user of the www.transilien.com website;
- any damage whatsoever, whether direct or indirect, resulting from the content and/or the use of the Transilien websites that are linked to the www.transilien.com website or to which users may have access via the www.transilien.com website;
- any impossibility to access the www.transilien.com website and/or any of Transilien's websites that are linked to it;
- any omissions and/or errors which the www.transilien.com site might contain.

When users browse the www.transilien.com website, this can result in cookies being installed on their computers. These cookies are designed to simplify users' experience on the www.transilien.com website and to enhance the navigation.

The user ID and password of users who register on the www.transilien.com website are registered in the cookies we submit. This information is encrypted and cannot be read by anyone who might access your computer without your consent.

You may refuse to allow cookies to be installed on your computer, but such a refusal might prevent you from accessing certain features of the www.transilien.com website.

In order to prevent cookies from being installed, configure your web browser as follows:

- users of Microsoft Internet Explorer 3 or 4: click on "View", "options", "advanced". Among the various options that can be activated, the fourth reads "Warn me before accepting cookies". On Microsoft Internet Explorer 4 only, the fifth warning reads "always refuse to accept cookies";
- users of Microsoft Internet Explorer 5: click on "Tools", "Internet options", "security", "custom level"; under the "cookies" heading, select "ask" or "deactivate" for the two options on offer;
- users of Netscape Navigator 3: click on "options", "network preferences", "protocols". Among the various warnings which can be activated, the first is entitled "Warn me before accepting a cookie". You will then be warned whenever a cookie installed and will have the option of blocking it from being registered on your computer by your web browser;
- users of Netscape Communicator: click on "print", "preferences" and move the highlighter onto "advanced". Then select the requisite option.

Users of the www.transilien.com website may not locate hypertext links pointing to the www.transilien.com website without first securing the express written authorisation of Transilien.
Please send us a message prior to any proposed creation of hypertext links linking to the www.transilien.com website.
Communication Department
209/211 rue de Bercy
75585 Paris Cedex 12
France
Users may access the partner sites via the hypertext links on the www.transilien.com website. Please bear in mind that these sites are not governed by these provisions and disclaimers, especially as regards compliance with France's data protection act. Users are therefore urged to acquaint themselves with the rules applicable to the use and disclosure of any personal data which they disclose on these partner sites.
Users of the www.transilien.com website shall be liable for any damage of any kind whatsoever, whether tangible or intangible, direct or indirect, which is caused to any third parties, including Transilien, as a result of any illicit use or operation of the www.transilien.com website itself and/or of any of its elements, whatever the cause thereof and whatever the place where the damage in question occurs; users of the www.transilien.com website hereby warrant Transilien against the consequences of any claims or legal action which might be brought against Transilien as a result.
Users of the www.transilien.com website hereby renounce any remedies they may otherwise have against Transilien in the case of legal actions brought by third parties against them as a result of any illicit use or operation of the www.transilien.com website itself and/or of any of its elements.

Users of the www.transilien.com website and/or of its related sites may not reproduce the content thereof (text, photographs, video sequences, animation, sound, etc.) without first securing the express written authorisation of Transilien.

Please send us a message in connection with any application to reproduce content from the www.transilien.com website.

photo credits 

© Eric Bernard© Paris Tourist Office - Photographes : David Lefranc, Amélie Dupont
© C.Milet© musée du quai Branly, Paris – Photo Patrick Gries, Bruno Descoings
© Thierry Daniel - DIAF© musée du quai Branly, Paris – Photo Nicolas Borel
© DSM Images© Photos : Philippe Migeat, Georges Méguerditchian, Centre Pompidou. Architectes : Renzo Piano, Richard Rogers et Jean-François Bodin
© Stephan MeyerVue du château de Fontainebleau depuis le grand parterre, © RMN, © JP Lagiewsk
© Sophie Boegly, musée d’OrsayFaçade principale et Cour d'honneur. © Photo RMN - © Gérard Blot
© Photo RMN - © Gérard BlotL'arche de la Grande Galerie de l'Evolution. Photo F. Dumur / J. Leborgne, © MNHN
© CDT 77Les Carrés de la perspective du Jardin des Plantes - A l'arrière-plan la Grande Galerie de l'Evolution. Photo F. Dumur / J. Leborgne, © MNHN
© OTSI Provins© J.P. Chasseaux
© B. Michau© Yann Arthus-Bertrand
Futur Train des Franciliens
© Bernard Lachaud - Marc Caremantrant - Bombardier
© J-L Bellurget
© Jean-Luc Paillé © Patrick Cadet
© Descharnes / daliphoto.com © Palais Garnier - Opéra national de Paris / Photo : Jean-Pierre Delagarde
© Château de Fontainebleau © CDT 77
© Château d’Auvers / L Rousseaux

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