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Transilien SNCF > Passenger Guide > Practical Information > Statutory Travel Code of Good Conduct

Practical rules

Statutory Travel Code of Good Conduct

How to enjoy optimum travel standards on the Transilien network

For your safety at train stations and on the platform

- Always use the bridges and underground passages : it is strictly forbidden to cross railway tracks,
- Do not run, make every effort to arrive slightly ahead of schedule : you can fall unexpectedly,
- Respect the law and show consideration for others by refraining from smoking on platforms and at train stations.

Reminder: Platforms are designed for pedestrians. If you ride a bike or use roller skates..., you place yourself and other travellers at risk.

Please be courteous to others when travelling by train

- Before you board a train, allow passengers to alight first,
- Remember to give up your seat to elderly persons, expectant mothers, the disabled…one day you could well find yourself in a similar situation,
- Do not obstruct the doors when closing; you will only cause delays to your train and those following.

By respecting this code of conduct, your own safety and that of other travellers is not placed at risk.

Using the alarm signal sensibly:
The alarm is used to warn the driver about any incident (ill traveller…) that could make an unforeseeable stop necessary. Improper use of the alarm is detrimental to the interests of all travellers on the train and those following. You also run the risk of incurring a fine of 131 euros.

Be actively aware of your safety

- Do not tempt pickpockets: take good care of any your personal items you are carrying (telephones, MP3 players…),
- Notify SNCF staff of any items or luggage that appear to have been abandoned,
- Keep your luggage with you at all times. Failure to do so may render you liable if police action is required within the framework of provisions of the VIGIPIRATE security plan.

EMERGENCY CALL TERMINALS
The SNCF has installed emergency call terminals at all Ile de France train stations, thus enabling you to make contact with emergency personnel 24 hours a day, 7 days a week, in order that personnel may make arrangements to ensure your safety and take decisions for appropriate action.

VIDEO-SURVEILLANCE
Video-surveillance systems are gradually being installed at all Ile de France train stations, and at the end of 2006 such monitoring will be put into operation in145 train stations.

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